Privacy and Cookies Policy

Welcome to our website.

This privacy policy sets out how “Mark Swain Sales Development PTY LTD” uses and protects any information that you give when you use this website.

Mark Swain Sales Development PTY LTD is committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Mark Swain Sales Development PTY LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16th August 2023.

Visitors to our website

When you visit our website, we may automatically collect information about your computer, including where available your IP address (using cookies – see our cookies policy below), operating system and browser type, for system administration and to help maintain security and performance of our site and statistical data about your browsing actions and patterns for marketing purposes. The statistical data does not identify any individual user.

We only collect identifiable personal data or information from visitors to our site that is voluntarily provided by a visitor. For example, when you visit our site, you may choose to provide personal data or information in order for us to contact you with further information, to join our mailing list, download a guide or register for a webinar or course.

We use the following third parties to collect and process personal data set out above in the following ways:

  • Technical Data is received from analytics providers such as Google
  • Personal Contact Data voluntarily provided by you is transferred to our CRM system which is used to collect information from online enquiry forms and to manage our communications with you.

What we collect

We may collect the following information when you fill in forms on our website, complete our webinar/white papers/training course booking forms, when you telephone us with an enquiry or when you report a problem with our site:

  • Name, job title and role interests
  • Email address
  • Details of your visits to our site and the resources that you access

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • We may use the information you provide to process information that you request from us such as setting you up as a new client and maintain your client record.
  • We may keep an electronic record of correspondence and/or conversations.
  • To carry out our obligations to provide goods or services arising from any contracts entered into, or about to be entered into, between you and us.
  • We may use the information to improve our products and services
  • We may periodically send a promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone.
  • If required, we may use the information you provided to enable us to manage payments and collect and recover monies owed to us.
  • If you are an existing customer, we may legitimately contact you with information about goods and services similar to those which were the subject of or is relevant to the goods or services previously provided by us to you.

Retaining your personal information

Personal data processed for any purpose or purposes will not be kept for longer than is necessary for that purpose(s) or the purpose of satisfying any legal, accounting or reporting requirements. We will regularly review the personal data we retain, securely deleting where appropriate, anything we no longer need.

Information that does not need to be accessed regularly, but which still needs to be retained, will be safely stored or archived on our CRM system.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • You may unsubscribe from our information at any time, look for the unsubscribe link on the footer of any communication we have sent to you.
  • If you have previously agreed to us using your personal information, you may change your mind at any time by emailing us at with the subject line Withdraw Consent.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Requesting your information

If you believe that any of the information, we are holding on you is incorrect or incomplete we will promptly correct any information found to be incorrect.

You have the right to access information held about you. If you wish to exercise your right of access, please contact us with the subject line Data Request.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

All information you provide to us is stored on secure could based servers. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data you transmit to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

All reasonable and appropriate technical and organisational measures will be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.

Only authorised people will be able to access, alter, disclose or destroy personal data. The authorised people will act within the scope of their authority and will be subject to a duty of confidentiality.

Further information

We have appointed a data manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this policy, including any requests to exercise your legal rights, please contact our Data Manager using the contact details below.

FAO Data Manager
Mark Swain
2 Spofforth Street, Cremorne,
NSW 2090 Australia.

Cookies Policy

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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